Privacy Policy

By using any of the sites within our website network (“Web Sites”) or our Services, you unconditionally agree to be bound by this Privacy Policy.

The data we collect may include the following:

Usage information: We may automatically collect non-personal information such as the type of internet browser you use or the site from which you linked to our Web Sites. You cannot be identified from this information. It is used to help us provide an effective service.

We may supply owners or operators of third-party sites from which it is possible to link to our Web Sites with information about the number of users linking from their sites. You cannot be identified from this information.

Call recordings: When calling into the Sigma office or when we call you, calls are recorded for training purposes and may be referred to when reviewing facts or discussions.

Transactions: If you purchase a machine, spare part or freight service, we may collect payment information needed to complete the transaction, including card, account, authentication, billing, shipping and contact details.

Log files and IP addresses: When you visit our Web Site, we automatically log your IP address. We use IP addresses to administer our Web Sites and collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.

Your information: When you submit an enquiry by website, phone, email, live chat or social media, we may collect your name, email address, phone number, country and social media posts.

Cookies: Cookies are information transferred to your hard drive to store and sometimes track information. Most browsers accept cookies automatically, but you can change your settings. Cookies identify a user's computer but do not personally identify customers or passwords, and credit card information is not stored in cookies.

We use cookies to identify you and access account information, estimate audience size and patterns, avoid duplicate registration, control how often visitors see similar advertisements, track preferences and improve our website, and track entries in promotions and contests.

We collect information to identify you when you visit our website or receive a service, process orders or applications, improve customer service and our website, customise your experience, provide relevant offers, research customer demographics and behaviour, send information about Sigma products and services, communicate with you and meet contractual obligations.

You may be asked for your name, email address, postal address, telephone number, interests and preferences. When ordering goods or services, we may need your payment card number and expiry date. You should consider what information you choose to share on social media as we may also share your posts.

You are not obliged to provide this information, but without it we may not be able to provide certain services, personalise your experience or tailor Services to you.

Sigma will not share, sell or rent your personal information to third parties. We may disclose it to third-party suppliers who provide services on our behalf for the purpose of fulfilling a contract with you. These suppliers have been checked and abide by applicable GDPR requirements.

We may share information internally for customer service and to fulfil a contract. We may disclose aggregate statistics about sales, website visitors and telephone-service customers to describe our services to prospective partners, advertisers and other reputable third parties. These statistics will not include personally identifying information.

We may disclose personal information if required by law or if necessary to protect and defend the rights, property or personal safety of Sigma, visitors to our Web Sites or customers of our Services.

Our Web Site contains links to or from third-party sites. We suggest reading their privacy policies. Sigma is not responsible for the privacy policies or content of those sites.

From time to time Sigma companies may send details of products and services which we think may be of interest to you. If you do not wish to receive these details, please email sales@sigmaplantfinder.com.

Information submitted through our website or telephone services is stored on a computer located in the European Economic Area. It may be transferred to other offices and reputable third-party suppliers outside the EEA to fulfil a service or contract. If you use our Services outside the EEA, your information may be transferred outside the EEA to provide those Services.

Your information is held on a secure, firewall-protected cloud. Access is limited to trusted employees. Office systems and computers are password protected, with unique passwords changed regularly.

Sigma places great importance on the security of customer information. We have measures to protect against loss, misuse and alteration of data under our control. Our security and privacy policies are periodically reviewed and enhanced, and only authorised personnel have access to user information.

Our Web Sites use secure server software (SSL) to encrypt financial information before it is sent to us. While we cannot guarantee that loss, misuse or alteration will never occur, we use our best efforts to prevent it.

The data subject must give consent for us to process personal data for specific purposes. The data we collect is relevant information needed to contact you about updates, provide customer service, process payments, or send letters and invoices. Personal data is collected for legitimate business purposes.

We document personal data held about customers, suppliers and employees and the platforms where it is stored. We ensure processing is consistent with consent, necessary for contractual reasons, needed for a legal obligation, protects vital interests, is in the public interest where necessary, or is necessary for the business's legitimate interest unless overridden by the individual's rights and freedoms.

Data retention: We store data for as long as you require our services.

Right to control and access your information: If someone asks to be removed from our records, our designated data protection officer will check the information across the platforms we use and delete it accurately across those platforms.

Data access requests: You have the right to know what information is held about you and what processing is being carried out. We handle access requests within one month and you may ask for inaccurate data to be corrected. Please email data access requests to sales@sigmaplantfinder.com.

Right to be forgotten: GDPR allows individuals to request that their data is deleted safely and securely across the platforms we use. This will be completed within one month of the request being submitted.

To raise a complaint or report a data breach, contact our data protection officer, Helen Gawthorpe, at sales@sigmaplantfinder.com. We will respond within 30 days of receiving the request.

Please email any questions, concerns or comments about this Privacy Policy to sales@sigmaplantfinder.com, or write to: